1. How can previously unsubscribed contacts re-join my database?
If a customer has specifically UNSUBSCRIBED in the past, they can resubscribe by texting the words START, YES or UNSTOP to the assigned number.
2. How many credits do Welcome SMSs cost?
Each automated Welcome SMS sent will cost you 1 credit and will be deducted from your total credit balance.
3. How many keywords am I allowed to create?
As a Mobiz user, you can set up as many different keywords as you’d like. Just remember that each keyword must be unique.
4. Which number can customers text to join my database?
Each user is automatically assigned a number when signing up with Mobiz. You can see this number on the Create text-to-join keyword page and in your account settings.
5. What is a customer care number?
Your customer care number is a contact phone number that your customers can use to get in touch with your business if they have questions or require further support. We will ask you for this number during the sign-up process. You can update your customer care number at any time by going to your company details section in account management.
Please note: We currently only support US and CA numbers.
6. How do I share my text to join campaign?
We’ve made it easy for your customer to text in your keyword by offering three easy ways to complete the process.
a. Manually composed text message: Your customer has the option to simply open their text composer, type the keyword given, and send it to your dedicated number.
b. QR code: This will pre-populate both the keyword and business number in your customers’ text messaging application.
c. Join link: This link will re-populate both the keyword and business number in their text messaging application.
d. Social sharing: You can share your link on your social profiles with our built-in sharing feature. This feature also allows you to customize your preview image and copy so you can ensure it's on-brand and perfect for your needs.
Please note: the above methods are designed for access on mobile devices only. Should they be accessed on any other device your QR code, keyword and business number will be displayed to allow for sign up using method 1.
If you’re looking for more information on setting-up and using text-to-join keywords, you can find further information in Growth tools: Text to join keywords.