Can I send SMS campaigns internationally?
Currently, you are only able to send SMS campaigns within the USA.
How do I create a campaign?
To start building your Mobiz campaign please see our guide on Creating a campaign.
Why can't I send another test campaign?
For safety reasons and to avoided spam sending, we implemented a blocker to stop users from sending a test SMS to more than 3 numbers. If you absolutely need to send another test SMS, please email us at support@mobiz.co or use our Live Chat and let us know!
How do I reset my password?
If you are unable to log in to your account or have forgotten your password, please read Reset Password for instructions on how to reset your password.
What happens if I run out of credits?
If you're out of credits, there are two ways to get in touch with us and top-up. Either send our chatbot a message or email support@mobiz.co and one of our helpful team members will assist you. Please note, because our product is still a Closed Preview, and your insights are so valuable to us, we ask for user feedback in exchange for credits.
What is the difference between a Subscribed and Unsubscribed Contact?
Subscribed contacts have given explicit consent to be contacted by you.
Unsubscribed contacts have opted out of communication from you and you will not be able to message them through Mobiz.
You can find out more information on these permissions in Understand Permissions.
Can I see who opened my messages?
Currently, our product only reports at an audience level and not at a customer level.
For example, this means that you are not able to view which contacts have opened your messages or clicked through to your campaigns, but rather the total number of contacts that have performed these actions.
In the meantime, you can learn more about the analytics available on the Mobiz platform in Understanding analytics.
How can I see if my SMS was delivered successfully?
Your analytics report will indicate the number of SMSs that were delivered successfully or unsuccessfully. This is helpful to identify any incorrect numbers and maintain a clean database (also, unsuccessful sends will still cost you credits).
You can read more about the insights available to you in Understanding analytics.
What constitutes a character in an SMS?
SMS characters include the Latin alphabet, numbers, spaces and other symbols found on your keyboard such as “; ! @ #”. The characters in the link to your landing page as well as any other text in your SMS are also included in the total character count.
Please note that currently, we do not support the use of emojis in SMS (however you can use as many as you like on your landing page!)
Can I access Mobiz on a mobile device?
While the app is not incompatible with mobile devices, Mobiz is currently optimized for wider screens and therefore we recommend you access the platform via a laptop or desktop.